What situations are non-refundable?

We do not issue refunds for: If you cancel after 30 days, you will not receive a refund for the remaining subscription time (Partial Subscriptions), and Promotional or discounted subscriptions (Special Offers).

How do I request a refund for my Scatter subscription?

To request a refund, contact scatter@madetoflourish.org and include your desired subscription action (cancel or delete) in your email.

What subscription actions are available after requesting a refund?

You may choose to Cancel your Subscription (your Scatter survey data and account remain intact, but you will no longer have access to Dashboard, Insights, and Resources + Tutorials tabs) or Delete your Subscription (your Scatter subscription is deleted and all personally identifiable information is permanently removed from the Scatter server).

Scatter Subscription Refund Policy

Effective Date: July 20, 2026

Thank you for your interest in Scatter. We recommend starting with the “Try for Free” tier before purchasing a subscription to ensure Scatter is the right tool for your church. You can upgrade to a paid subscription at any time. Should you desire a refund of a paid subscription, please note the following:

1. Eligibility

To qualify for a refund, you must request the refund within 30 days of your initial purchase or renewal.

2. Non-Refundable Situations

We do not issue refunds for:

Partial Subscriptions: If you cancel after 30 days, you will not receive a refund for the remaining subscription time.
Special Offers: Promotional or discounted subscriptions.

3. How to Request a Refund

To cancel your subscription and request a refund, please send an email to scatter@madetoflourish.org with the subject line "Refund Request - [Your Church Name]". Please include the original receipt or your invoice number, along with your desired subscription action (see #4).

4. Subscription Action

After requesting your refund, you may choose one of the following subscription actions:

Cancel your Subscription: Your Scatter survey data and account remain intact in case you decide to reactivate your account in the future, and you will be able to view the People tab when you log in. However, you will no longer have access to the Dashboard, Insights, and Resources + Tutorials tabs, and you will be unable to launch any new surveys.
Delete your Subscription: Your Scatter subscription is deleted and will not be accessible should you decide to reactivate in the future. All personally identifiable information (for example: church name, users, emails, names, and dates of birth) is permanently removed from the Scatter server.

As a reminder, please include your desired subscription action in your refund request email.

5. Refund Processing Time

Once approved, refunds are processed and applied to your original payment method within 5 business days.

6. Changes to this Policy

Made to Flourish reserves the right to change this policy at any time. Any changes will be posted on this page.

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